Lean Six Sigma Black Belt (Phase 0 & 1) – Body of Knowledge

Six Sigma Black Belt Belt: Six Sigma Phase 0 and 1

To sit for AIGPE Black Belt Certification Exam, you are required to have completed 1) AIGPE Six Sigma Green Belt Training and 2) AIGPE Black Belt: Phase 0 & 1, Phase 2 & 3 and Phase 4 & 5 Training

1.0 Pre-Define Phase
1.1 Enterprise Wide View

1.1.1 History of Continuous Improvements

i. Walter Shewhart

ii. W. Edwards Deming

iii. Joseph Juran

iv. Phil Crosby

v. Armand V. Feigenbaum

vi. Kaoru Ishikawa

vii. Genichi Taguchi

1.1.2 Different Approaches to Quality

i. Statistical Process Control (SPC)

ii. Quality Circles

iii. ISO 9000

iv. Reengineering

v. Benchmarking

vi. Balanced Scorecard

vii. Malcolm Baldrige National Quality Award Criteria

viii. Six Sigma

ix. Lean Manufacturing

x. Lean Six Sigma

1.1.3 Value and Foundations of Six Sigma

1.1.4 Value and Foundations of Lean

1.1.5 Integration of Six Sigma and Lean

1.1.6 Business Processes and Systems

1.2 Leadership

1.2.1 Enterprise Leadership Responsibilities

1.2.2 Organizational Roadblocks

1.2.3 Change Management

1.2.4 Six Sigma Roles and Responsibilities

2.0 Define Phase
2.1 Introduction

2.1.1 What is Quality?

2.1.2 BPR and Six Sigma – A Comparison

2.1.3 What is Six Sigma?

2.1.4 History of Six Sigma

2.1.5 What is Sigma?

2.1.6 The Focus of Six Sigma, Y = f(x)

2.1.7 Six Sigma: Role Player

2.1.8 What is Lean?

2.1.9 What is Kaizen?

2.1.10 The Cause-Solution Matrix

2.1.11 What is Statistics?

2.1.12 Descriptive Statistics: Measures of Central Tendency

2.1.13 Descriptive Statistics: Measures of Spread/Dispersion/Variation

2.1.14 Process Problems and Characteristics of a Successful Project

2.1.15 Process Focus

2.1.16 DMAIC Steps

2.2 Understand Customer and Business Requirements

2.2.1 Define Your Customer

2.2.2 Difference between Needs and Requirements

2.2.3 Methods to capture the Voice of Customer

2.2.4 Impact on Stakeholders

2.2.5 Affinity Diagram

2.2.6 Translating Needs to Requirements

2.2.7 Prioritize Requirements using Kano Analysis

2.2.8 CTQ Drilldown Tree

2.2.9 CTx (Critical to x Requirements)

2.2.10 Benchmarking

2.3 Complete the Project Charter

2.3.1 Business Performance Measures

2.3.2 Financial Measures

2.3.3 Project Charter

a. Business Case

b. Problem Statement

c. Goal Statement

d. Scope Statement

e. Project Team 

f. Project Milestones

2.3.4 Team Management

2.4 Project Acceptability and CAP Tools

2.4.1 ARMI

2.4.2 RACI

2.4.3 Threat vs. Opportunity Matrix

2.4.4 Stakeholder Analysis

2.4.5 Elevator Speech

2.4.6 Communications Plan

2.5 Complete High-Level As-Is Process Map

2.5.1 Process Mapping Overview

2.5.2 SIPOC