Kano Analysis Body of Knowledge

The AIGPE Kano Analysis Body of Knowledge is universal, practically driven, and represents core competencies needed by a Certified Kano Analysis professional.

AIGPE Body of Knowledge for Kano Analysis Specialists

1.1 What is Kano Analysis?

2.1 Dissatisfiers or Basic Needs
2.2 Satisfiers of Performance Needs
2.3 Delighters or Excitement Needs

3.1 Kano Analysis Grid for Basic Requirements
3.2 Kano Analysis Grid for Performance Requirements
3.3 Kano Analysis Grid for Delighter Requirements

4.1 Introduction to the Kano Questionnaire
4.2 Functional and Dysfunctional Forms of Kano Questionnaire

5.1 Introduction to the Kano Evaluation Table
5.2 Use of Kano Evaluation Table - An Example
5.3 Introduction to the Kano Tabulation Form

6.1 What are the Seven Easy Steps to Construct a Kano Analysis?

7.1 What are the advantages of the Kano Analysis?

7.2 What are the disadvantages of the Kano Analysis?

  • Duration: 1 hours
  • Lectures: 35
  • Activities: Yes
  • Downloadable Resources: 4
  • Full Lifetime Access: Yes
  • Certification Exam: Yes
  • Program Certification: Yes
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Only Applicable for Certified Kano Analysis Specialist Professionals

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