Voice of Customer (VOC) Techniques Specialist Certification
Looking to get Voice of Customer (VOC) Techniques Specialist Certified? Enroll in the training now.
Certified Voice of Customer (VOC) Techniques Specialist
- AIGPE™ is the Authorized Training Partner (ATP) of the Project Management Institute (PMI®). The PMI® Authorized Training Partner seal is a registered mark of the Project Management Institute, Inc. You are eligible to earn PDUs (Professional Development Units) by completing this program.
Who is this for?
- Professionals with a work experience of 0 to 10+ years
- Entry-level executives, Team Leaders, Assistant Managers, Managers, and Senior Managers looking to use the VOC Techniques to identify customer requirements
- Project Managers, Lean, Six Sigma, Agile Project Leaders, and Customer Facing teams
- Professionals working in any location worldwide
- Consulting Organizations and Independent Consultants who extensively work on projects with their clients
- Freelancer Project Managers and Process Improvement Experts who wish to add the VOC Techniques Specialist Credential to their Freelance portfolio
The Role of a VOC Techniques Specialist
The AIGPE™ Certified Voice of Customer Specialist demonstrates the ability to easily capture customer voices and understand what they have to say. Customers are the most important aspect of any business. A VOC Specialist understands the significance of segmenting customers into primary and secondary or internal vs. external or by demographics. They demonstrate the skills to capture customer feedback using multiple tools. They are highly skilled in using social media to interact with customers and understand their requirements.
The AIGPE™ Certified VOC Techniques Specialist demonstrates the hands-on expertise to systematically identify and prioritize customer requirements using the VOC Techniques as defined by the AIGPE™ VOC Techniques Specialist Body of Knowledge. They are experts at constructing the VOC Techniques. They specialize in exploring their customer’s stated and latent needs. They acquire a knack to focus only on those requirements that are important to your customers.
The AIGPE VOC Techniques Specialist Certification Course consists of:
- Course Duration: 32 minutes On-Demand Video
- Number of Lectures: 14
- Activities: Yes
- Downloadable Resources: 2
- Certification Exam: Yes
- Program Certification: Yes
Certification Exam Requirements
To achieve the professional designation of a VOC Techniques Specialist from the Advanced Innovation Group Pro Excellence, you must:
- Have completed AIGPE’s VOC Techniques Specialist training to 100%
- Sit for AIGPE’s VOC Techniques Specialist Certification Exam and achieve a minimum score of 60%
There is no other prerequisite to achieving your VOC Techniques Specialist Certification.
Those who wish to apply for the certification exam must complete the relevant AIGPE VOC Techniques Specialist training to 100%. In training, you are provided several activities, downloadable content, and practice questions. Completing these resources will help you determine if you are ready to sit for the official Certification Exam.
The AIGPE™ VOC Techniques Specialist Exam is an online exam. It consists of 15 multiple-choice questions. Each question carries 1 point. There is no negative marking for any incorrect answers. The minimum percentage required to pass the exam is 60%. That means you need to correctly answer at least 9 out of 15 questions to pass the exam. It is an open book exam. And there is no time limit for the exam. The certification exam link is available in one of the final lectures of the course material.
Although there is no time limit, it is mandatory to complete the exam in one-seating. That is, your exam responses will get stored in our exam servers only after hitting the Submit button after the last question. If you X out of the exam window in between the exam OR your internet connection gets troubled, you may be required to start over the complete exam from the beginning.
Mandatory Requirement: Uploading the Course Completion Certificate in the Certification Exam Form
Professionals who wish to apply for the AIGPE Certification Exam must complete the outlined AIGPE™ course(s) to 100%. After completing the training course(s), you will receive a Course Completion Certificate with a unique Certificate ID. This Course Completion Certificate is automatically issued by the platform where you take the relevant AIGPE™ course. If you are NOT issued the course completion certificate, please get in touch with the customer service team of the relevant platform, and they will have the certificate issued to you.
You must keep this course completion certificate handy before you start the certification exam. You are required to upload this Course Completion Certificate in the online Certification Exam form. Before you upload this certificate in the exam form, please ensure that:
- Your course certificate of completion has your correct name displayed
- The certificate belongs to the correct course.
- The Certificate ID is clearly visible.
The Certification Exam Form Verification Process will halt if you upload an incorrect course completion certificate.
Certification Exam Cost
When you take the AIGPE™ provided Video Training Course either using our online learning platform (https://elearn.aigproexcellence.com) or through any of our authorized training platform partners such as Udemy:
- The First Two Attempts of the AIGPE™ Certification Exam are FREE
- If you are unable to pass in the first two attempts, each subsequent exam attempt will cost USD 100
Purchase AIGPE’s VOC Techniques Specialist Certification Training Course on Udemy (link provided below).
Please note that if you fail on the first attempt, you can take the second attempt only after one week. For example, if you first attempted the certification exam on August 22nd and failed it. You can apply for the second attempt only after seven days, i.e., after August 29th.
Professionals who apply for the AIGPE™ Certification Exams are expected and required to follow all the standards, policies, and procedures outlined by AIGPE™.
Upon successfully completing the VOC Techniques Specialist Training Course(s) and passing the VOC Techniques Specialist Certification Exam, you will receive the VOC Techniques Specialist Certification issued by the Advanced Innovation Group Pro Excellence, a Global independent Certification Accreditation in the Lean Six Sigma Industry.
As a Certified VOC Techniques Specialist, you will be issued:
- A Certificate (PDF) which includes a Certification Number
- Your name is added to the Official AIGPE™ Certification Records
- You are granted the right to use the AIGPE™ Certification Credentials (in accordance with the AIGPE™ Certification Credentials Use Policy). AIGPE™ Certification Credentials can be used as a professional designation in your personal branding material such as resumes, business cards, email signatures, personal website, social media sites or public profiles such as LinkedIn, Job Portals, etc.
The VOC Techniques Specialist Certification kit is emailed to you in 4 weeks after completing your VOC Techniques Specialist Certification exam. Please note: AIGPE™ issues only electronic copies of certification. We do not issue a physical copy.
If you have any questions, you can email us at [email protected]
(Optional) Digital Credentials:
Professionals who achieve their VOC Techniques Specialist Certification can optionally purchase the VOC Techniques Specialist Digital Credential. The digital credential includes the following benefits:
- Unique URL: Get access to a unique URL for your VOC Techniques Specialist Certification
- Digital Badge: The unique URL includes both the certificate and the digital badge
- Digital Verification: Verify the credential digitally at the click of a button
- LinkedIn Enabled: Showcase your credential on your LinkedIn profile – under the Education section
- Share Your Credential Digitally: Share your credential with several other social media sites as Facebook, Twitter, Instagram.
- Blockchain Security: Your Digital Credential is Cryptographically Sealed using Blockchain Security
- Unique QR Code: Your Certificate will have a unique QR Code that recruiters can scan and digitally verify. When submitting a physical copy of your certificate, print the High-Quality Certificate with the Unique QR Code. Your recruiters can scan the QR Code and verify your credential instantly.
- Personal Branding: Add your Credential to Job Portals, Email Signatures, embed it in your Personal Website, or easily Email it to recruiters
- Display all AIGPE Credentials: Visitors of your AIGPE credential page can view all the credentials you have earned from AIGPE™ on one page
- Lifetime Access: Access your credential digitally for a lifetime
Please click here to access the demo link of the digital credential.
Purchase the VOC Techniques Specialist Digital Credential for USD 6.99 through the link provided below (after you have successfully achieved the AIGPE™ VOC Techniques Specialist Certification). This feature is NOT included in the course fee.